Tourvest travelers to receive real-time trip alerts with Amadeus Hey!

Joanna Seymour-Taylor

Head of Communications EMEA, Amadeus

Tourvest customers using Travelit, the company’s end-to-end corporate travel booking solution, are set to benefit from a range of new trip enhancements as the leading African travel group deploys Amadeus Hey! The technology will offer real-time trip alerts and updates directly through its Travelit platform.

The Amadeus Hey! solution will let Tourvest stay connected with its business travelers throughout their journeys, automatically delivering flight updates, gate changes, check-in reminders and weather forecasts when they need them most. The solution can also present targeted offers for services like airport lounges, transfers and activities.

“Every traveler has a smartphone and expects information at their fingertips. With Amadeus Hey! and Travelit, we put information directly in our travelers' hands – whether it's alerting them about a gate change at Charles de Gaulle or offering the ability to book an excursion when meetings end early. Our customers now have the power to make decisions on the fly without needing to call a service center, giving them greater control and ultimately a better travel experience.”

Morne du PreezCEO, Tourvest Travel Services

Amadeus Hey! delivers personalized communications across multiple channels, including mobile apps, email, and SMS. The platform works with bookings from any source, making it ideal for Travel Management Companies (TMCs) such as Tourvest needing to keep business travelers safe and informed.

“Amadeus Hey! will help Tourvest stand out in the competitive business travel market. By anticipating customers’ needs and delivering relevant information right when they need it most, Tourvest not only solves common traveler pain points, but creates a better customer experience and drives brand loyalty and customer retention.”

Codjo Ulrich ZocliHead of Customer Success for Amadeus Hey!, Amadeus

Tourvest is the leading integrated tourism group in Africa, operating across the business and leisure travel space. With 60 sector-leading brands, the company currently employes more than 7,000 people.